Frequently Asked Questions
Everything you need to know about your TBCo experience.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How long does international shipping take?
International orders typically arrive within 7-14 business days. Please note that delivery times may vary depending on local customs processing.
Are your materials sustainably sourced?
Yes, we prioritize ethical production. Our wool and cashmere are sourced from certified farms that adhere to strict animal welfare and environmental standards.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Do you offer gift wrapping services?
Yes, you can select our premium gift wrapping option at checkout, which includes a recycled card and a personalized handwritten note.